Customers be aware : Hotel charges NO SHOW penalties if you don't make it on time ! Due to a medical emergency we did not check in on time so we were advised of a penalties equivalent of one night cost ! ( 400 USD ).Reprehensible Penalties very unreasonable ! The manager of the reception :Izabela Lis Ozimek - totally incompetent to handle the issue/ hold a position or to respond to a customer needs ! Reprehensible ! Location is great, room clean but small .
We chose Cracow for our wedding day. Our friends recommended us the Hotel. The wedding itself was amazingly organised. Top level service, delicious meals, helpful hotel staff and the manager who recommended us the live band Terytoria and Marry Me Studio film crew for both of which we are very grateful. Also, the manager contacted us with wedding planner at the beginning of our adventure with the hotel so it helped us a lot. Thanks again !
Krakow's finest hotel. Treat yourself - you will not regret it!
It has to be added that there is a fantastic restaurant in the hotel as well. Well worth a meal here, even if you do not stay at the hotel itself. The basement pool is incredible.
We had a magical time at this hotel. Unbeatable atmosphere, beautiful rooms and top service. Highly recommend it to anyone wanting to relax in style and luxury.
When our family of 5 checked in to the hotel we were a bit skeptical about what to expect. We booked through centurion and while the reviews of the hotel were good it was still ranked 50 something. We are traveling with three children under the age of 8. The reception desk is very European but the elevators, dining area and coffee lunge area in the ground floor have a contemporary feel. We were taken to our room which was a very large suite in the third floor. The decor, the furniture, the massive wooden doors were just all so unique and We went for a walk (perfect location folks). On the way home, we went down to -1 and it was amazing. It is a cave that has been transformed into a gym, sauna, steam rooms, incredible pools and just one of the most unique and relaxing places I've ever been. We've stayed at a lot of hotels and this hotel is definitely in the top 3 hotels we've ever stayed at. The services, the price, the locations d yes the underground floor is sensational. The staff is kind, helpful and responsive. I highly recommend this hotel to anyone going.
Perfectly located and within easy walking distance to the Main Square and attractions. All of the Staff at this beautiful Hotel from, the front desk to the cleaning staff ensured our 3 night stay was a most enjoyable and comfortable one. The Staff were faultless and provided an outstanding service who were always on hand to help when needed. We ate in the Hotel's restaurant and the food was delicious and for a 5* Hotel the value for money was incredibly reasonable. I would recommend anyone to stay there, and most definitely we'll be back there, but next time we'll stay in one of there stunning Suites.
I cannot write too highly of this hotel. From the exceptional building, the friendly staff, from the incredible subterranean swimming pool to the rooftop terrace, this place is just perfect for a weekend break or longer. Not to mention an easy walk to all the best places in Krakow. Outstanding.
Still the stand-out hotel in Krakow. Incredible interior, marvellous (though austere) rooms. If you like Italian marble, you'll love this place. Very helpful staff.