Sheraton Krakow Hotel

Sheraton Krakow Hotel
+48 12 421 48 65
Sheraton Krakow Hotel
ul. Powiśle 7

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Editor's review

Although a brand new arrival on the Cracow hotel scene, Sheraton has managed to acquire what is arguably the best location in town. The riverside setting offers outstanding views over the Wawel citadel, and all the delights of the city are within strolling distance. Inside, you'll find impeccable international standards of service and comfort. Sheraton comes replete with a panoply of treats including an indoor swimming pool, first class restaurants and twenty four hour room service. The large number of rooms (over two hundred) means that this is a workable option for large parties.

Editor & Krakow Local


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Breakfast is not worth the price. Probably the most expensive breakfast in town but it wont make you feel fancy - they only have a basic & very uninspiring buffet. For example Kolanko no.6 have an amazing buffet for 25zl. This Sheraton charges 95zl for a way lower quality brekkie. It's clearly just to scam people who are so rich that the numbers on the bill mean nothing to them.

Reply Mar 12th, 2018
United States

I just had very disappointing breakfast for 95 PLN, this is rediculous price compared to 100 other great places with superb breakfast for 20 PLN all around Old Town

Reply Mar 12th, 2018
United States

Customers be aware : Hotel charges NO SHOW penalties if you don't make it on time ! Due to a medical emergency we did not check in on time so we were advised of a penalties equivalent of one night cost ! ( 400 USD ).Reprehensible

Penalties very unreasonable !

The manager of the reception :Izabela Lis Ozimek - totally incompetent to handle the issue/ hold a position or to respond to a customer needs !

Reprehensible !

Location is great, room clean but small .

Reply Oct 3rd, 2016
United Kingdom

It was nicely situated beside the river and near enough to the Square.

Reply Oct 7th, 2011

The hotel was spotlessly clean and nicely decorated.

Reply Jul 19th, 2011
United States

Room was clean and quiet. Sevice was excellent. Food was outstanding. Desk help was wonderful.

Reply Apr 15th, 2011
Gertruda and Jens

The facilities were good and the staff very welcoming. Localization, standard of hotel and room.

Reply Mar 25th, 2011
Irene Blanch
United States

A little expensive, but having the pool was super. Food was out of this world too on the one night I ate there and also the breakfasts,

Reply Dec 17th, 2010
United Kingdom

Room and bathroom very clean and comfortable. Only the breakfast was ridiculous expensive.

Reply Nov 30th, 2010
Jos & Elsa

Excellent breakfast! Located very close to the castle, the main market square and Jewish town.

Reply Sep 17th, 2010
United States

The location of the hotel is superb on the edge of everything. The hotel was very comfortable and clean and the bar served lovely food.

Reply Aug 12th, 2010
United Kingdom

Very well looked after. A bit nervous with the flooding river but everything fine in the end. Would Sheraton again and not my first time this time, but would go for something a bit closer to the main market square if going back to Krakow.

Reply Jun 24th, 2010

Very beautiful hotel with friendly staff. Enjoyed being right next to the Castle and amazing view of the river. Only 10 minutes walk from the Main Square. I would recommend it highly.

Reply Jun 1st, 2010
Czech Republic

Great central location, only 5 minutes to famous Wavel Castle.Great lobby and lounge area to relax in.

Reply Apr 26th, 2010
United States

Really quite a clever setup in my room. I liked the view, too.

Reply Feb 11th, 2010
Tom Hutchison
United Kingdom

First time in a sheraton, won't be my last if they are all as good as this one in Krakow. Wish it was closer to the centre of Krakow but being next to the river and the Wawel castle made up for it. Service was superb and I knew I'd enjoy it from the second reception said hello. Deserves all the stars. Great job krakow sheraton.

Reply Jul 22nd, 2009
United Kingdom

Loved this hotel loads, it essentially a block of flats with a roof on, but it was a really enjoyable stay, the only issue was that the mens sauna smelled of urine!!!

Reply Jul 5th, 2009
United States

Wonderful hotel, comparable to any Sheraton but this one is right next to a castle! Can't complain. Great views and the restaurant below is a great place to hang out.

Reply Feb 9th, 2009
Jeroen & Famke Heesters

We would not normally be choosing Sheraton but w were very pleasantly surprised. Special setting by the castle and wondrful service. We loved Krakow!

Reply Jan 14th, 2009
Mike Jenners
United Kingdom

We had a fantastic Christmas break in Krakow. The Sheraton made us feel very welcome, and it was lovely to have a view over the castle. First class service.

Reply Dec 15th, 2008
United Kingdom

Great hotel, exactly what you would expect from a hotel from the Sheraton line. Made my stay in Krakow even more pleasant!

Reply Feb 13th, 2008
Grant Johnson
United Kingdom

The Sheraton is a nice hotel but give it 5 stars is a bit over the top. Room was clean but not very big, bathroom was small and bath/shower was also small. Breakfast was excelent. Its a run of the mill 4 star not a 5 star! but I would stay here again as its location is good!

Reply Feb 3rd, 2008
United States

what a fantastic hotel ! great staff and very good restaurant, 5/5

Reply Mar 14th, 2007
Steven Jason
South Africa

Excellent place to watch sports in the bar. Managed to watch the Ashes there! Good food and plenty of space, friendly service and good location.

Reply Sep 15th, 2005
United Kingdom

Sara sounds very much like Charlotte Berkowitz. Foul play.

Reply Sep 4th, 2005

Please keep in mind that building Sheraton Hotel caused The Royal Brewery to be destroyed. If you do not support destroying monumental buildings from XVIIIth centrury please choose different hotel in Cracow. If in doubt ask you local guide in Cracow what was before sheraton hotel has been built

Reply Jun 12th, 2005
United Kingdom

I cannot say enough great things about this hotel. The rooms were immaculate, the staff was courteous, helpful and friendly. The food was excellent. Outstanding service all round and great location. You made my time away from home on business pass in comfort. Thanks to you all.

Reply Jun 1st, 2005

We had a great time there! Clean and cosy!

Nice service!

Reply Mar 4th, 2005
Simon Berkin
United States

Outstanding service and location, right under the Wawel Castle. Food was excellent and the most important thing of all - helpful and friendly staff. Thanks to you all for a wonderful stay. Simon and Elaine Berkin.

Reply Dec 5th, 2004
Charlotte Berkowitz
Federated States Of Micronesia

We cannot say enough good things about this hotel. The rooms were immaculately kept; the staff was courteous, helpful and friendly; and the breakfast was delicious.

Reply Aug 30th, 2004
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