Beware!!! Fraudulent company! I placed an order online and paid for a pair of sneakers that were in stock on 16th of December 2019. the estimated time of delivery was 19th. Until today, January 6, I haven't received any news about this order. Nobody answer the phone, the emails are rejected (This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: firstname.lastname@example.org).
3 months ago (August 6) I sent to SneakerStudio sneakers for a money refund or replacement and still have not received any response. It is absolutely incomprehensible what is associated with such a long delay. It is also unclear why at the beginning of September SneakerShop`s representative in Ukraine informed me that within two weeks the funds would be returned to the card, and after 2 weeks he began to say that the goods had only been sent for complaint to the Puma company. After that 2 months have passed and they do not respond to requests anywhere. Don't buy anything here.
Avoid at all costs!! Customer service is terrible, shipment arrives damaged and they did not pay me my refund. Scam!!
***WARNING! NEVER USE!!!!!*** They sent us two odd shoes!! Yes really! - and then wouldn't replace them. They said we had to send them back to Poland - still waiting for refund. There's more... got an email from them today saying they didn't have our returned package, even though UPS tracked it and said it was delivered + It will be another 14 days before we get or money back. In the end it took 3 months to get a refund – had to ask paypay to step in. Don’t shop here – it’s way too disppointing and stressful!
Omg, no way I will shop here anymore. I practycly have to beg for my refund and involve all sort of inspection....
Shit customer service team and responses very unprofessional.... took over a month to refund me after receiving my item, which i had to email to remind them that i was still awaiting a refund... shocking