Sneaker Studio

Sneaker Studio
+48 12 210 02 51
Sneaker Studio
ul. Starowiślna 55/3

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Editor's review

With carefully selected products provided by high quality manufacturers, and stocking up regularly with the latest trends in footwear, Sneaker Studio should be renamed Sneaker Heaven. This is not just any shoe store but an extremely selective crew seeking out the hottest fashions combined with functionality, natural materials and original solutions. A company who collaborate with well-known brands such as Adidas, Nike, Reebok, Asics, Converse, New Balance, Puma & Jordan. Having become a hub for creative and passionate people, Sneaker Studio also take part in and support a wide range of cultural events.

Editor & Krakow Local



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Obsługę klienta oceniam krytycznie. Zwrot dostarczony inPostem 600000919332050013719990 w połowie marca, mamy maj, a nadal nie ma środków na moim koncie.

2 miesiące dobijania się, zarówno mailowo jak i telefonicznie: dowiedziałam się jedynie, że zwrot nie został zarejestrowany i wynika to z jakiegoś błędu (?), którego jak widać obsługa klienta od 2 miesięcy nie potrafi rozwiązać. Jestem zbywana i ignorowana. Wygląda na to, że pieniądze za odesłaną bluzę przepadły. Nie polecam tego sklepu, uważam, że to karygodne i przede wszystkim niezgodne z regulaminem.

Reply May 8th, 2023

people, don't order anything from this store. they are thieves! they stole 4,000 Ukrainian hryvnias from me! they respond rudely to all letters and calls! I sued this company. Please be careful and do not provide your details!

Reply Mar 28th, 2023
Maria Synodinos

Terrible company. Bought a north face jacket for 220€ but it was a kids size.They told me to return it with a returning form,which I did.But the product returned back to me .I emailed them to tell me what was the problem, twice,but never got an answer.I hope many of you read these reviews and avoid these frauds.I will try to sue them and if I have a positive result, I will inform you so you can act in the same way.

Reply Nov 11th, 2021

I have bought veja sneakers and have returned to a office in Zagreb personally. No written confirmation from them, just a girl said that she needs to send them to Poland and money will be returned in 14 days.

14 days have passed and still nothing. After about 10 emails asking for confirmation, in the last one they asked can you give us order number (all email have it in title and asked for confirmation of return??????) So no sneakers and no money

Reply Aug 28th, 2021
John Smith

Ordered a pair of shoes and they came really fast, nice packaging and kept me updated through emails no problems.

Reply Apr 8th, 2021
mason brooks

Do not go anywhere near theses guys, they are an absolute nightmare. In times when online customer service has no choice but to be excellent (and lets face it most reputable operations do!) this lot are stuck in the stone age.

I clicked the incorrect size when ordering, as soon as I noticed, which was like 30 seconds later I emailed them and advised that I needed the bigger size, I got no response. I then received their automated message advising me that my order was shortly being picked and that if I wanted to make any changes, I needed to it now. So I advised that I needed the larger size. The next thing I hear was that the my order was sent with the size I originally ordered (the wrong size), with a note saying that I advised them to late for any changes to the order WTF!

The trainers went back and the refund process was simply the most painful experience of the lot. Firstly, they questioned the return of the item (which seems to be a common theme of theirs reading some of the other reviews) and then it was barrage of smiley faces/emojis from them when expressing my concerns for the delay in getting the refund.

I was tempted into these guys as their Adidas originals were slightly cheaper than the usual online brands. A big lesson learnt, you really do get what you pay for.

Reply Mar 10th, 2021

Fraudulent company! This is the worst experience I ever had with online shopping. THEY DON'T DO RETURNS. I ordered shoes on May 29. Then support told me that the pictures on the website were wrong and they sent me wrong color.

For 2 weeks I was trying to connect with support - no response, deleting my messages on their social media. June 12 - my order just has been sent. June 24 order is in my city. Now I would like to do a return and they say I can't do it. Only people who live in Poland can do it by personally coming to their shop (!!!???). Don't order here

Reply Jun 24th, 2020

Why do you have so many bad reviews? Really wanna use you guys as you have something I really want to buy and have money but your reviews stink. How can we do business

Reply May 7th, 2020

Beware!!! Fraudulent company! I placed an order online and paid for a pair of sneakers that were in stock on 16th of December 2019. the estimated time of delivery was 19th. Until today, January 6, I haven't received any news about this order. Nobody answer the phone, the emails are rejected (This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its

recipients. This is a permanent error. The following address(es) failed:

Reply Jan 6th, 2020

3 months ago (August 6) I sent to SneakerStudio sneakers for a money refund or

replacement and still have not received any response. It is absolutely incomprehensible what is associated with such a long delay. It is also unclear why at the beginning of September SneakerShop`s representative in Ukraine informed me that within two weeks the funds would be returned to the card, and after 2 weeks he began to say that the goods had only been sent for complaint to the Puma company. After that

2 months have passed and

they do not respond to requests anywhere. Don't buy anything here.

Reply Nov 9th, 2019

hey, i saw u r from Ukraine. i only wish you the best and hope you and your close ones are well!

Reply May 13th, 2022

avoida at all cost

Reply Oct 17th, 2019

never again

Reply Oct 17th, 2019

they are thiefes

Reply Oct 17th, 2019

Avoid at all costs!! Customer service is terrible, shipment arrives damaged and they did not pay me my refund. Scam!!

Reply Sep 10th, 2019
Matt Thame


They sent us two odd shoes!! Yes really! - and then wouldn't replace them. They said we had to send them back to Poland - still waiting for refund. There's more... got an email from them today saying they didn't have our returned package, even though UPS tracked it and said it was delivered + It will be another 14 days before we get or money back. In the end it took 3 months to get a refund – had to ask paypay to step in.

Don’t shop here – it’s way too disppointing and stressful!

Reply Jun 10th, 2019

Omg, no way I will shop here anymore. I practycly have to beg for my refund and involve all sort of inspection....

Reply May 18th, 2019

Shit customer service team and responses very unprofessional.... took over a month to refund me after receiving my item, which i had to email to remind them that i was still awaiting a refund... shocking

Reply Jan 4th, 2019

i like it, never had any problems, nice brands

Reply May 23rd, 2018
United Kingdom

Spend your money elsewhere - quick to take your payment and then don't ship your order!!

Reply Jan 4th, 2018
United Kingdom

Recently bought a pair from these guy, have to say some really good after sales team, spoke to them on Facebook as I was a little worried they might of been replicas or something of the sort, after talking to them and reading there site etc I can safely say that I have no doubts, these guys have some trainers which slot of places just don't have and these guys do! Will be doing a lot of my purchases in the future with sneaker studio, recommend them to everyone! I promote them where I can, absolutely ace! Friendly team of guys also.

Reply Mar 14th, 2017

Best sneaker store in Cracow!

Reply Dec 21st, 2015
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