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With carefully selected products provided by high quality manufacturers, and stocking up regularly with the latest trends in footwear, Sneaker Studio should be renamed Sneaker Heaven. This is not just any shoe store but an extremely selective crew seeking out the hottest fashions combined with functionality, natural materials and original solutions. A company who collaborate with well-known brands such as Adidas, Nike, Reebok, Asics, Converse, New Balance, Puma & Jordan. Having become a hub for creative and passionate people, Sneaker Studio also take part in and support a wide range of cultural events.
Editor & Krakow Local
Ordered a pair of shoes and they came really fast, nice packaging and kept me updated through emails no problems.
Do not go anywhere near theses guys, they are an absolute nightmare. In times when online customer service has no choice but to be excellent (and lets face it most reputable operations do!) this lot are stuck in the stone age.
I clicked the incorrect size when ordering, as soon as I noticed, which was like 30 seconds later I emailed them and advised that I needed the bigger size, I got no response. I then received their automated message advising me that my order was shortly being picked and that if I wanted to make any changes, I needed to it now. So I advised that I needed the larger size. The next thing I hear was that the my order was sent with the size I originally ordered (the wrong size), with a note saying that I advised them to late for any changes to the order WTF!
The trainers went back and the refund process was simply the most painful experience of the lot. Firstly, they questioned the return of the item (which seems to be a common theme of theirs reading some of the other reviews) and then it was barrage of smiley faces/emojis from them when expressing my concerns for the delay in getting the refund.
I was tempted into these guys as their Adidas originals were slightly cheaper than the usual online brands. A big lesson learnt, you really do get what you pay for.
Fraudulent company! This is the worst experience I ever had with online shopping. THEY DON'T DO RETURNS. I ordered shoes on May 29. Then support told me that the pictures on the website were wrong and they sent me wrong color.
For 2 weeks I was trying to connect with support - no response, deleting my messages on their social media. June 12 - my order just has been sent. June 24 order is in my city. Now I would like to do a return and they say I can't do it. Only people who live in Poland can do it by personally coming to their shop (!!!???). Don't order here
Why do you have so many bad reviews? Really wanna use you guys as you have something I really want to buy and have money but your reviews stink. How can we do business
Beware!!! Fraudulent company! I placed an order online and paid for a pair of sneakers that were in stock on 16th of December 2019. the estimated time of delivery was 19th. Until today, January 6, I haven't received any news about this order. Nobody answer the phone, the emails are rejected (This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed: email@example.com).
3 months ago (August 6) I sent to SneakerStudio sneakers for a money refund or
replacement and still have not received any response. It is absolutely incomprehensible what is associated with such a long delay. It is also unclear why at the beginning of September SneakerShop`s representative in Ukraine informed me that within two weeks the funds would be returned to the card, and after 2 weeks he began to say that the goods had only been sent for complaint to the Puma company. After that
2 months have passed and
they do not respond to requests anywhere. Don't buy anything here.
avoida at all cost
they are thiefes
Avoid at all costs!! Customer service is terrible, shipment arrives damaged and they did not pay me my refund. Scam!!
***WARNING! NEVER USE!!!!!***
They sent us two odd shoes!! Yes really! - and then wouldn't replace them. They said we had to send them back to Poland - still waiting for refund. There's more... got an email from them today saying they didn't have our returned package, even though UPS tracked it and said it was delivered + It will be another 14 days before we get or money back. In the end it took 3 months to get a refund – had to ask paypay to step in.
Don’t shop here – it’s way too disppointing and stressful!
Omg, no way I will shop here anymore. I practycly have to beg for my refund and involve all sort of inspection....
Shit customer service team and responses very unprofessional.... took over a month to refund me after receiving my item, which i had to email to remind them that i was still awaiting a refund... shocking
i like it, never had any problems, nice brands
Spend your money elsewhere - quick to take your payment and then don't ship your order!!
Recently bought a pair from these guy, have to say some really good after sales team, spoke to them on Facebook as I was a little worried they might of been replicas or something of the sort, after talking to them and reading there site etc I can safely say that I have no doubts, these guys have some trainers which slot of places just don't have and these guys do! Will be doing a lot of my purchases in the future with sneaker studio, recommend them to everyone! I promote them where I can, absolutely ace! Friendly team of guys also.
Best sneaker store in Cracow!