Reviews of Services in Prague
Rip Off! You will find the AAA taxis at the "Fair Taxi" stands. Their meter will then charge you THREE times the advertised rate! When we complained, the driver got angry and drove us back to the pickup point . . . driving through red lights and at high speed. We asked some other AAA taxis the likely charge. All estimated 2-3 times the "fair" advertised rate. These guys should be BANNED from using (and abusing) the "Fair Taxi" stops.
First we used the Scam taxis, the one which is not working for a company and try to cheat the tourists. Then we asked for a Taxi company in our Hostel. They gave us the NR of the AAA Taxi. If we wanted travel somewhere we used the AAA Taxi. We're ordered like 8 taxis per day and it was always clean, friendly drivers and a very good price. And I loved that the drivers always asked for the name so no one can steal your taxi ;) Would I recommend this company? Yes I do and I'm sure next time I'll be in Prague I'll use this company again!
They have always provided good service. They will provide you with an estimate, but if you are stacked in traffic this charge might increase - just like anywhere else in the world. I have used them many times since about 3 years - and can only recommend AAA.
I have been using AAA Prague for years and they have been always reliable, friendly and I will use them again.
Great timely service. I downloaded the AAA Taxi app and ordered a cab. The app was very user friendly. The taxi showed up on time and the fare was good and close to the estimated provided on bathe app. Highly recommend.
We arrived at the airport and called AAA taxi for pick up. They confirmed the price to be 674 kr flat rate to our hotel. When we arrived at the hotel, the driver had a meter on and charged us 800kr. When we called the company back to check as we agreed 674kr, she was such a liar and said oh, that is price without traffic and this and that, such a con company. Would not recommend them at all. Though the price difference was only 100kr, it's a matter of principal! If she had been honest from beginning and said price is different if ther is traffic, than that would be a different case! Such cons and liars!
I took a van from airport to my park inn hotel and they gave me an offer that on my way back i will get 40 pct off . When i called them they told me no vans are available and you will need to take 2 taxis as we were 2 adults and 3 kids and we will get 40pct off only on one taxi. So be careful when dealing with them. They are not reliable.
If you order via their mobile app or phone, everything is OK. At the airport they have kiosks. Reliable taxi service, I was satisfied with the price.
I just want to thank the AAA taxi for a very good service during our visit in Prague, 9th to 12th of December. We took an AAA-taxi at the airport, the driver could not any English unfortuately. But he was nice..! Also a good and clean car. On Saturday the receptionist at the hotel ordered the taxi for us when we were leaving Prague. Everything went very well and I would like to recommend the AAA taxi!
Absolutely terrible. The driver got my name wrong and then gave my taxi to another couple. I now had to wait double the original 15 minutes. Worst part: when I told the operator what had happened he said "that is not my problem", and did not even offer up an apology. Never again.
Its biggest taxi co. in Prague and they return money back online if driver cheats you. However you have to know golden rule in CZ order via smartphone app or via dispatch center.
Do not use this company. Got cheated over by a taxi driver once reaching my destination. Was supposed to be charged 146 CZK and was charged 280 CZK... did not have enough CZK therfore was further charged 15 euro. disgusting and so pissing off ! we found absolutely no traffic on the way. do not use AAA Prague! as a tourist i feel so cheated! and its not about the money ! its judt really degrading to be cheated like a fool !!!!
Taxi AAA, what a scam! Unfair advertising on AAA website! My previous visit to Prague was more than 10 years ago. I love Prague very much and I was looking forward to seeing this beautiful city again. But in the first day of my visit I encountered with some unpleasant thing that spoiled my holiday mood. I arrived in Prague on Apr 18, 2014 about 11:30 and immediately after arrival I took a taxi AAA, directly in front of the arrival hall. Before the trip I have tried to order a taxi AAA online, but as it was declared on the site,there is no need to pre-order taxi from the Prague Airport, because there are always AAA taxis available in front of the airport terminal. AAA site promised fixed (and cheapest!) prices for transfer from the airport to the city, for example, to Zone 1 the fixed price is 490 CZK (Transfer price is guaranteed up to 28 CZK/km). It was my fault, I did not ask about the price before I enter the taxi, because I did not feel well after the flight, and was really sure it will be the same price that declared in the AAA website. In short, elderly taxi driver (Skoda with AAA letters) took me to Bilkova Street, Prague 1 for 30 euro. Moreover, he tried to convince me that I misinformed and 500 CZK it is a price for transfer of 2 persons from the airport to the center by bus. Ashamed of you AAA taxi company! I will never use this service and will not recommend it to my friends. P.S. After reading other AAA customers reviews, I realized that my case is not the worst one.
Horrible horrible service. Arrived today and got an AAA taxi at the airport. When the driver saw our two little kids, he rolled his eyes and made it clear we were not welcome. After the taxi ride, he yelled at us for a piece of paper my infant daughter dropped on the floor and some crumbs my son left on the seat. After I cleaned the seat, I paid the driver who drove off without giving me my change! Awful service!!!!
Stop AAA or Stop tourism I am a tourist and writing this email as an official Complaint for the extra money taken by your driver.I feel cheated and let down by your AAA services and your thereby your Country as well. I had taken a taxi from Airport to President Hotel and was given a coupon to be used on my return journey. Yesterday 7th June 2013 when I produced that Coupon to the lady driver she refused to offer discount and charges me 547koruna from Hotel President to Airport. I had to catch my flight and had no other option except to pay the amount to her. I feel that I have been fooled by yourselves and require an explanation to this behavior and incorrect charges.
Those AAA-taxi drivers are robbers like almost any other taxi´s in Prague... I had to pay double what is the "Official price / km", so do not believe their "honest guys yelling". But anyway, thanks for that robber I decided to use public transport back to airport, was faster than taxi really and cost almost nothing... So lesson for u: in long run AAA-taxi will loose; next time when I´m in Prague, I do not need u robbers anymore...
We arrived on the morning of 15th August from Paris and were surprised by the attitude of the lady at the counter. While I took my son to the toilet, my husband went to enquire about the taxi, when I came back he went to the toilet after he was back and we went back to the taxi counter. I approached the counter ,she was talking on the mobile phone and after a moment she attended to my husband, then I heard she complained that the taxi driver was here just now and asked where we were, my husband told her sorry we were at the toilet and she asked me why didn't he tell her. She then rudely asked if we still wanted the taxi, and my husband said yes, then told her if she cannot be polite she should not work at the counter, she raised her voice and said it was my husband's fault for not telling her we had to go to the toilet. My husband told her we wanted the taxi in 5 minute when he went enquired, so we were not sure what the fuss was all about. I was not sure what made her so angry, as the taxi was just outside and she also used a walkie-talkie to call the driver. For a moment I thought it was rude if you do not informed Czech people when you go to the toilet, then I realised it was not the case as well. Perhaps she was talking to her new boyfriend and was angry she was interrupted 2 times by 1 customer. Anyway after 1 day we realised most Czech people are nice and friendly, it was just our luck we had an unpleasant 1st counter.
I and my family wisited Prague on the14th of July 2012. Before coming to Prague I was aware of AAA Airport Shuttle, so we went to the AAA desk at the airport and said that we had wanted to go to our hotel which was Best Western Premier Hotel Majestic Plaza, těpánská 33, Prag, 11000. The woman at the desk said that the Shuttle had only one stop and it had been very close to our hotel; so we paid and took the shuttle. As you will guess we had to get off in a completely different place far from our hotel with our heavy luggage.
Ordered online (nam W Churchilla to the Airport) and car was there when promised. Problem is, the driver was a madman. He drove in complete disregard of any traffic rule or regulation known to man, overspeeding, cruising from lane to lane, often with inches to spare from buses or other cars, and generally ignoring anyone else on the road. He almost hit a poor man going over the road. And, of course, the streets were icy and snowy and dangerous, even if you weren't risking everything. The adventure cost me 514 kc, which is OK, I guess, but I'd pay more for a safe journey.
From the airport you can also use 111 taxi and they seem to be better. Alternatively take the airport express bus which costs only 60 K
Ohh! incredibly dirty car, the driver didnt know the way so he had to go back twice which made the journey 1/3 more expensive....I called them afterwards to complain but noone cared! Dont drive with them is my advice.
Well I travelled AAA couple of times and every time it was horrible..their cars smell of smoke, the drivers are rude and dont speak any languages and they are not the cheapest anyways :-((((( Sorry for the double review but first time i didnt notice the rating.
I travel in and out of Prague all the time and have AAA saved on my phone as they are brilliant. Quick, reliable and reasonably priced. They turn up when they say they will, in good, clean cars and I've never knowingly been ripped off. Very high recommend.
Rip-off! First, I went to the AAA box at the airport, the person at the counter said that the price would be 580. After I took the taxi and arrived at the hotel, the driver charged me 680. Anyway, they gave me a coupon for the way back to the airport, promising 47% discount. They said you could take the taxi at several points of the city. I went to the point of I. Pavlova and there were 4 taxis there, none of them wanted to accept the coupon. Totally rip-off, bad experience. At the end I took the metro and then bus to the airport. It only costs 70 in total.
Out of the 8 or 9 times I've used this company, only 1 experience has been bad. A very unpleasant driver ripped us off by running the meter while we were continuing to count our money, and when we finally ran out of coins to give him based on the heightened price from just being parked, he threw our money at us from out the window and cursed in Czech. Other than that, if you call this company, they'll MOST LIKELY send you a respectable and honest driver.
No problems here at all - though the airport seems a little small for the number of passengers it is trying to handle. Cafes are very expensive!
Generally good service, but make sure you get an estimate of the price up front, so you don't get ripped off.
My friends speak quite highly of their services.
In general, we've had good experiences with AAA and would consider ourselves good customers, as we have used them very often. However in recent weeks, they seem to be deteriorating, with more and more unpleasant drivers and dirty cars turning up. As just the most recent example, my wife (who is Czech) was recently short changed of 100kc. The bill was 370kc (we have the receipt), she handed the driver 480kc in 2x200kc 1x50kc notes, and 30kc in two coins, and spoke 'trista-osmdesat' - that includes a 10kc tip! The driver handed her the receipt, but not the 100kc she was owed - it wasn't until stepping out of the car that she realized this. She tried unsuccessfully to wave down the driver, who drove off immediately. She immediately called to AAA dispatching to try to get the driver to return with the owed money. On the first call, the rude and unpleasant dispatcher claimed that it was my wife's fault that the 100kc was not returnedm, and downright refused to do anything about it. On the second call to dispatching, my wife spoke to somebody else who was more helpful. She was told that the driver had agreed to return to our address, to deliver the 100kc, and would be there shortly. However, after a few minutes, my wife then received a call from dispatching, informing her that the driver had 'changed his mind' and was now refusing to return the money. What a joke. Clearly the company refuses to take responsibility for the actions of its drivers.
I believe I was ripped off by this company. The fare to my hotel was never more than 400, with this company...900! The meter was turning like they where seconds. Probably tampered with. So from the Square to Hotel Villa (Okrajni 1, 100 00 Praha 10: 900 with AAA taxi, other taxis: between 300 and 350.
Having been using this service over the last one week. totally hassle free. very reliable, on time service with english speaking drivers, and even booking can be done in english.
It's easy to get a taxi to town. I don't remember the price but it wasn't too much, and we asked the price before even getting in so we weren't ripped off. Decent airport.
this Car rental company is one of the recommended places I've been. Very much friendly professional, excellent native English and Czech speaking staff. Royal offers Royal services indeed. I do also recommend Royal Rent A Car Agency For rental service, driver's service etc.
Dear Andrea and Iva, thank you so much for such a beautiful wedding. It was the best day of our lives and best party our guests have ever had. Everyone is still dreaming about it. From the first day we met you we were absolutelly sure that you are the best person, who will let our dreams come true. You and your team are very professional and we also got great references from past clients and many other people. I hope we will stay in touch and looking forward to se you in Feb at Wedding show in London, we must have dinner together. Take care and best regards to your team and family, Claire and Peter
Below. 650 crowns, not euros. Dont pick up any taxi from the street unless you set a price before getting in. If you call this company they will run legitamate meters and you will get charged appropriatley.
we were charged 650 euros for a taxi from the palace to Charles Bridge we did not know it was a 5 min walk away
Ive lived here 8 yrs. I hire taxis often. Ive used all the companies. The meters are honest and you get a receipt if you wish to complain or not. But avoid the independent drivers like the plague.
I'm flying to Prague in a couple of months, and obviously will be landing at the main airport. Can anyone tell what the best way is to get from the airport to the centre of town is? Is it easy by public transport? Alternatively how much does a taxi cost? Any help appreciated